Customer Advisor - Part Time 17 hours

• Role

  Customer Operations

• Salary

  £11,400

• Hours

  17

• Type

  Permanent - Part Time

• Closing Date

  23-06-2025 at

• Location

  Linford Wood House, 6-12 Capital Drive
  Milton Keynes
  Buckinghamshire
  MK14 6XT

• Downloadable Job Files

  • Job Information Pack
  • Job Description
  • Policy Document
  • Benefits
• Apply Now

About MIB  

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. 

Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. 

About Our Role   

This is no ordinary Contact Centre job. As a Customer Advisor with the MIB, you'll be assisting the Police to remove uninsured drivers off our roads. Evidence suggests that uninsured drivers are more likely to kill and injure others on the road and be linked to other criminal activity. We're looking for professional and proactive team members who can deal with enquiries in a helpful and efficient way.    

Key Responsibilities   

• To ensure that an excellent customer service is always provided  
• To answer incoming calls and deliver all customer interactions in a polite professional and proactive way
• Responding to customer queries via multiple channels, handle interactions for all workstreams within agreed timescales 
• Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
• To work in conjunction with company policies and procedures and ensure that all Data Protection requirements are complied with
• To build and maintain effective working relationships with staff, visitors and contacts 

Skills and Experience 

• Experience of working in a customer service role, preferably dealing with multiple channel enquiries
• Demonstrate a genuine passion for speaking to customers and answering queries
• Proven experience of excellent customer service skills 
• Excellent attention to detail, with high levels of accuracy
• Computer literate, including experience of using MS Office
• Effective communication skills, with excellent telephone manner 
• Excellent listening and questioning skills, with the ability to extract detailed and relevant information
• Ability to use own initiative and work within defined procedures 

 
Salary - £11,400.00 
Hours - 17 hours per week - Monday and Tuesday 12pm - 5pm and Saturday 9am - 5pm
Location - Hybrid - working 2 days per week from our office based in Milton Keynes 
Grade 6 

Other Benefits include:  

£320 (before tax) start up allowance provided in first months pay 
IT kit supplied to you 
Contributory Group Stakeholder Personal pension scheme  
Life Assurance  
Holiday purchase scheme  
Sports and Social Club 
24/7 Employee Assistance Programme  
Free access to online tools to support mental and physical health   
1 volunteer day each year and charity matched funding scheme 
Family friendly policies including paid carers leave and enhanced maternity/ paternity pay   

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. 

 
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you. 

 

Closing Date

23-06-2025 at

Apply