Admin Support Assistant

• Title

  Admin Support Assistant

• Role

  Claims Services

• Salary

  £24,000

• Hours

  35

• Type

  Permanent - Full Time

• Interview Process

  1 Interview:
  March 2026

• Closing Date

  19-03-2026 at 12:00

• Location

  Linford Wood House, 6-12 Capital Drive
  Milton Keynes
  Buckinghamshire
  MK14 6XT

• Downloadable Job Files

  • Benefits
  • Policy Document
  • Job Information Pack
  • Job Description
• Apply Now

About MIB  

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. 

Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. 

About Our Role  

• As our Admin Support Assistant, you will provide administrative support to the claims team, including payment authorisation, managing correspondence and queries, assisting vulnerable customers with claims, and supporting portal access, while delivering a professional and excellent customer experience.

Key Responsibilities   

• Review and analyse payments with a strong attention to detail to establish whether it satisfies either the Uninsured or Untraced Drivers agreement and to reduce leakage.
• Work with departments, suppliers and customers to ensure excellent customer service is provided.
• Ensure all payments, correspondence, and queries are managed in a timely manner and that business requirements are met.
• Organise and prioritise own workload in line with changing requirements.
• To work in conjunction with company policies and procedures, in line with relevant SLAs.
• To ensure that all Data Protection requirements are complied with.
• Act as a role model for our principles; Think Big, Inspire and Customer First.
• To build and maintain effective working relationships with colleagues and contacts.
• To proactively manage all queries and ensure they are dealt with efficiently.
• Ad hoc duties to support the rest of the support team as the MIB management may reasonably direct
• Adapting to changing requirements which evolve as part of automation.

Skills and Experience 

• Ability to collect and analyse relevant information to support effective decision-making under Uninsured and Untraced Drivers Agreement.
• Ability to plan and prioritise own workload, in line with changing requirements.
• Experience of working in a customer-focused role.
• Ability to use own initiative and work within defined procedures.
• Attention to detail, with high levels of accuracy.
• Excellent communication skills, both written and verbal.
• Computer literate, including experience of using MS Office.

Job Title: Admin Support Assistant
Salary: £24,000 
Grade: 6
Working Hours: 35
Working Pattern: 9am - 5pm, Monday - Friday 
Office Location: Milton Keynes 
Job Type: Permanent 

IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) 

Other Benefits include: 
Contributory Group Stakeholder Personal pension scheme 
Life Assurance 
Employee Incentive Scheme 
23 days holiday (plus public holidays) 
Holiday purchase scheme 
Sports and Social Club
24/7 Employee Assistance Programme 
Free access to online tools to support mental and physical health  
Enhanced maternity, paternity and adoption leave 
1 volunteer day each year and charity matched funding scheme

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

*We aim to keep this advert open until the closing date, but on occasion we may close it early if application numbers are high*

Closing Date

19-03-2026 at 12:00

Apply