Customer Advisor Police Helpline

• Title

  Customer Advisor Police Helpline

• Role

  Customer Operations

• Salary

  £25,238

• Hours

  35

• Type

  Permanent - Full Time

• Interview Process

  1 Interview:
  May 2026

• Closing Date

  03-05-2026 at 11:59

• Location

  Linford Wood House, 6-12 Capital Drive
  Milton Keynes
  Buckinghamshire
  MK14 6XT

• Downloadable Job Files

  • Benefits
  • Policy Document
  • Job Information Pack
  • Job Description
• Apply Now

About MIB  

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. 

Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. 

About Our Role   

As a Customer Advisor at MIB, you will support the police in removing uninsured drivers from the road by handling enquiries in a professional, proactive and customer‑focused way. This role requires confidence, empathy and strong communication skills.

Key Responsibilities   

• To ensure that an excellent customer service is always provided  
• To answer incoming calls and deliver all customer interactions in a polite professional and proactive way
• Responding to customer queries via multiple channels, handle interactions for all workstreams within agreed timescales 
• Logging incoming enquiries using in-house systems ensuring all necessary details are captured accurately
• To work in conjunction with company policies and procedures and ensure that all data protection requirements are complied with
• Help build and maintain a high-performance culture

Skills and Experience 

• Experience of working in a customer service role, preferably dealing with multiple channel enquiries
• Demonstrate a genuine passion for speaking to customers and answering queries
• Proven experience of excellent customer service skills 
• Excellent attention to detail, with high levels of accuracy
• Computer literate, including experience of using MS Office
• Effective communication skills, with excellent telephone manner 
• Excellent listening and questioning skills, with the ability to extract detailed and relevant information
• Ability to use own initiative and work within defined procedures  

Job Title: Customer Advisor - Police Helpline
Salary: £25,238
Working Hours: 35
Working Pattern: Monday - Saturday (day off in lieu for Saturday working) 
Office Location: Milton Keynes 
Job Type: Permanent 

IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week)

Other Benefits include: 
Contributory Group Stakeholder Personal pension scheme 
Life Assurance 
Employee Incentive Scheme 
23 days holiday (plus public holidays) 
Holiday purchase scheme 
Sports and Social Club
24/7 Employee Assistance Programme 
Free access to online tools to support mental and physical health  
Enhanced maternity, paternity and adoption leave 
1 volunteer day each year and charity matched funding scheme

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.

So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

*We aim to keep this advert open until the closing date, but on occasion we may close it early if application numbers are high*

Closing Date

03-05-2026 at 11:59

Apply